At a glance
- 30 days from delivery to return unopened, factory-sealed products
- Opened or used supplements can’t be returned (health & safety)
- Damaged or wrong item? Tell us within 48 hours, with photos
- Refunds go to your original payment method in 5–10 business days
1. Eligible returns
You can return a product within 30 days of delivery if it is:
- unopened and unused, with the safety seal intact;
- in its original packaging;
- accompanied by proof of purchase (order number or receipt).
Products that are opened, used, have a damaged or missing seal, or were damaged by misuse or improper storage cannot be returned.
2. How to start a return
Email [email protected] with your order number and the item you’d like to return. We’ll reply with the return instructions.
3. Damaged, defective or incorrect items
Contact us within 48 hours of delivery with your order number and clear photos of the product and packaging. We’ll review it and send a replacement or issue a refund.
4. Refunds
Once your return arrives and is inspected, we’ll email you the result. Approved refunds are issued to your original payment method; allow 5–10 business days for your bank to post it. Shipping fees are non-refundable unless the error was ours.
5. Exchanges and cancellations
We don’t offer direct exchanges — return the eligible item and place a new order. Orders can be cancelled until they ship; after that, the return process above applies.